💳 Transparent Academic Fee Protection

Refund & Cancellation Policy

Clear, candid fee structures, cancellation windows, technical failure reimbursement policies, and 5–7 day refund settlements.

Last Revised: September 5, 2026 • Effective for All Examination Cycles

₹0

Free Scholarship Exams

100% Free Entry • Zero Hidden Fees

48 Hours

Cancellation Window

Full refund before scheduled test start

5–7 Days

Gateway Settlement

Direct to original payment method

1. Free Scholarship Programs vs Paid Certifications

Medha conducts two categories of academic examinations:

National Merit & Scholarship Olympiads: These exams are conducted free of charge (₹0 registration fee). No payment information or authorization is ever requested.
Paid Institutional & Certification Assessments: Certain advanced specialized tests or partner certifications may carry an nominal examination processing fee clearly indicated during candidate registration.

2. Voluntary Cancellation & Full Refund Policy

For paid examination registrations, candidates may cancel their application under the following rules:

Cancellation 48+ Hours Before Exam Start: Eligible for a 100% full refund of the registration fee.
Cancellation Between 24 to 48 Hours: Eligible for a 50% refund or a free one-time transfer/rescheduling to the next available examination window.
Cancellation Under 24 Hours: Non-refundable due to pre-allocated cloud invigilation slots and server capacity reservations.

3. Technical Failure & Disruption Safeguards

We stand behind our technological infrastructure. If a candidate experiences a verified disruption due to:

Platform server downtime or unexpected session termination during an active exam,
System-wide proctoring synchronization failure preventing test submission,

Candidate Choice Guarantee:

The candidate may choose either an immediate 100% full refund or a prioritized seat in the official re-examination window without additional charges.

4. Ineligible Refund Scenarios

Refunds will not be granted under the following circumstances:

Disqualification for Cheating: Candidates disqualified by our AI proctoring system or human invigilator for using unauthorized aids, secondary screens, or impersonation forfeit all fees.
Candidate No-Show: Failure to log in during the scheduled examination slot without prior written notice.
Unsupported User Devices: Failure to satisfy the pre-communicated browser or webcam hardware requirements.

5. How to Request a Refund

Initiating a refund request is straightforward. Please submit your application via our online helpdesk:

Go to the Medha Scholar 24×12 Examination Support Desk.
Select the category "Payment & Refund Dispute".
Provide your registered mobile number, Exam Application ID, and Payment Transaction Reference.
Our accounts team will audit the request and disburse approved refunds within 5–7 business days directly to your source bank account or UPI ID.